Customer Care AI
Qualifox — AI that knows the customer behind every conversation.
Your storefront knows what customers browse and buy. Your help desk knows what they ask. Your CRM knows who they are. But each system only sees one part of the customer. Qualifox brings those pieces together.
Built in-house by Lingble. The AI proposes; Lingble’s experienced customer care specialists decide.
Watch
Give us 90 seconds.
What Qualifox does and what Carman changes — the short cut for the picture, the long cut for the mechanics.
Want the details?
The Problem
Put all the data in one place and you still don’t get a person.
Put all that data into one warehouse and you still don’t necessarily get a person. You get transactions, conversations and records — but very little understanding of the customer behind them.
Storefront
Knows what they browse and buy
Help desk
Knows what they ask
CRM
Knows who they are
Each one sees a piece.
What Qualifox Is
A team of AI agents, built in-house by Lingble.
Qualifox is a team of AI agents trained on your site, your policies and your products — working together around the same customer. It isn’t an off-the-shelf chatbot: every agent is trained directly on your actual business, so responses are grounded in it and sound like your brand, not a generic script. Every part of customer care ends up looking at the same customer.
The Team
Different roles, one customer in view.
Facing the customer
Alpha
Speaks with customers live, answering the moment they reach out.
Millie
Handles the tickets and emails building up behind the scenes, and shows exactly which policy or source supports her answer.
Working in the background
Hedwig
The knowledge base that keeps policies, product information and approved answers organised and current.
Rebecca / Eva
Review conversations for quality, helping the system learn where answers can be stronger.
PaySnap / PauseMate
Watch orders in the background — a payment that doesn’t match its order, shipping details that need attention — before they turn into customer problems.
Connecting everything
Carman
One evolving, real-time profile for every customer — updated every time that customer interacts with you.
Carman
Most systems capture what happened. Carman captures who it happened to.
Imagine a customer messages to ask whether a bag will fit her laptop. Carman can already see her preferred language, her purchase history and her previous conversations. She isn’t treated like a stranger opening another ticket.
A few weeks later, her parcel gets delayed at customs. That becomes part of the same customer history. When she contacts you again, the team doesn’t need to piece together what happened across different systems — they can lead with the issue that matters. That is the difference between answering a ticket and actually knowing the customer behind it.
Not a static CRM record, not a monthly report — living context the whole team can work from, more useful every time the customer speaks to you.
Human Control
The AI proposes. People decide.
AI does not replace judgement. The agents propose; Lingble’s experienced customer care specialists remain in control — reviewing decisions, monitoring quality and stepping in personally whenever the situation needs a real person. It is the same principle as Tsuro-san, the AI you can entrust with your overseas business.
How to Start
Start with Managed Global Customer Care.
Qualifox runs inside Lingble’s Managed Global Customer Care (24/7 multilingual email + live chat first-line support) and is part of Lingble Premium (full ops, tech and customer care).
One-off set up: questionnaire, tailored FAQ, templates, brand guidelines & training + escalation workflow. The monthly fee is tiered by inquiry volume.
- AI-powered support in all languages, 24/7 — ticket count is all-inclusive
- First-line email + live chat intake, replies and logging
- AI-assisted multilingual first line; English human support standard
- Triage within client-approved FAQs, policies and authority levels
- Escalation + status tracking to client decision-makers
- Quarterly inquiry reporting and observations
- Live chat widget licensing
- Internal quality assurance and training
Pricing is tailored to your current platform, target markets, business size and internal resources. Tell us about your situation and we will propose the right scope.
Scope may change; details are confirmed in the individual agreement.See the full accelerator →
Qualifox, built by Lingble.
AI that knows the customer behind every conversation — with Lingble’s own specialists working alongside it.
Talk to us about customer care